Política de envío

Shipping Policy

Pure & Good Foods ships from our Miami, Florida warehouse, from third-party warehouses where we hold stock, and in some cases direct from the manufacturer. The shipping point for your order is shown at checkout or on your order confirmation. Order sizes range from a 1 lb retail pouch to a 330 lb pallet, so shipping is handled differently depending on what you order. Please read the section that applies to your order.

Retail packs (1–5 lb)

  • Free shipping within the contiguous United States on retail pack orders of $75 or more.
  • Orders under $75 are charged live carrier rates, calculated at checkout based on weight and destination.

Bulk bags and cases (15–55 lb)

  • Shipping on bulk bags and cases is paid by the customer and calculated at checkout at live carrier rates.
  • Free shipping applies to retail packs only and does not apply to bulk bags or cases.

Pallets (330 lb) and truckload orders

  • Pallets ship by LTL freight at the rate shown at checkout. Free shipping does not apply to pallet or freight orders.
  • Freight delivery is curbside to a commercial address with a loading dock or forklift. Liftgate service, residential delivery, inside delivery, limited-access locations and scheduled delivery appointments are not included and are quoted separately.
  • For truckload pricing, multi-pallet orders, or freight to a destination not offered at checkout, contact us at sales@pgfoodsind.com.

Alaska, Hawaii and U.S. territories

We ship to Alaska, Hawaii and Puerto Rico at live carrier rates calculated at checkout. Free shipping applies to the contiguous United States only.

International shipping

We ship to a selection of international destinations, shown at checkout. The customer is responsible for all shipping charges, duties, import taxes and customs clearance fees. We declare the actual value paid on all shipments. Some ingredients are subject to import restrictions in the destination country, and it is the customer’s responsibility to confirm that a product may be imported before placing an order.

Processing and dispatch

  • Retail and bulk orders shipping from our own warehouse are typically processed and dispatched within 1–2 business days.
  • Orders shipping from a third-party warehouse or direct from the manufacturer follow that location’s release schedule, which we confirm with you when the order is placed.
  • Pallet and LTL freight orders are typically released within 3–5 business days, as freight has to be booked and the pallet staged for carrier pickup.
  • If an item is temporarily out of stock or is being received against an incoming shipment, we will contact you with the expected ship date before processing your order.

You will receive a notification with tracking information once your order has shipped.

Delivery times

Transit time depends on your destination and the service selected at checkout, and is an estimate rather than a guarantee. LTL freight carriers deliver by appointment in most markets and will contact the consignee to schedule. Orders placed on weekends or holidays are processed on the next business day.

Inspecting your delivery

Please inspect every shipment at the time of delivery. Any visible damage or shortage must be noted on the delivery receipt or bill of lading before you sign for the shipment. See our Return and Refund Policy for how to report damage, shortage or non-conforming product, and the time limits that apply.

Questions

Email sales@pgfoodsind.com or call +1 (305) 209-0785.