Cancellation policy

Cancellation Policy

Plans change. Here is how to cancel an order with us, and what is possible at each stage.

Before your order ships

Email sales@pgfoodsind.com with your order number as soon as you can. If the order has not yet been picked and packed, we will cancel it and refund it in full to your original payment method.

Retail and bulk orders that have already shipped

Once an order has been dispatched it can no longer be cancelled. Unopened retail packs may be returned under our Return and Refund Policy.

Pallet, LTL freight and truckload orders

Freight orders can be cancelled at no charge up until the freight is booked. Once the carrier has been dispatched or the pallet has been picked up, the order can no longer be cancelled, and freight charges already incurred are not refundable.

Custom and special orders

Custom-milled, custom-blended, custom-packed and special-order product cannot be cancelled once production or repacking has begun.

If we cancel an order

Occasionally we may need to cancel an order — for example if a lot does not pass release testing, or stock is committed elsewhere. We will contact you, offer an alternative lot or ship date where one is available, and refund the order in full if you prefer.

Subscriptions, pre-orders and try before you buy

We do not currently offer subscriptions, pre-orders or try-before-you-buy purchases. If we introduce them, this policy will be updated before those options become available.

Questions

Email sales@pgfoodsind.com or call +1 (305) 209-0785.